Frequently Asked Questions

Everything you need to know about your Nominal experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the domestic region. International orders may take 10-21 business days depending on customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings and final sale items are non-returnable.

How should I care for my jewelry to prevent tarnishing?

To maintain the shine of your pieces, avoid contact with water, perfumes, and lotions. Store your jewelry in a cool, dry place, preferably in the Nominal pouch provided.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.

What materials are used in your products?

Most of our jewelry is crafted from high-quality stainless steel and plated in real 18K gold or sterling silver, ensuring durability and a premium finish.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of purchase by contacting our support team.